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Building & Operating Senior Living

Good intentions do not operate a care business. Neither do a beautiful building, a demographic forecast or a compelling brand. A senior living platform works only when hundreds of decisions about capital, design, staffing, training, technology, partnerships and culture reinforce one another every day.

That is why I see operations as the place where a promise becomes a lived experience. The goal is to standardize what must be reliable without standardizing people; to use technology to return time and attention to caregivers; and to build economics strong enough to protect quality over the long term.

I write here about what it takes to turn a concept into a durable platform, including the systems that work, the assumptions that fail and the trade-offs that cannot be solved by slogans.

Nathaniel Farouz at Sindora Living in Nanjing.

Cases, systems and operating notes

  • Senior living

    Another year of building Orpea China together

    🇨🇳🇫🇷🎉🥂 祝欧葆庭生日快乐!

    First published on LinkedIn, March 22, 2019. View the original post.

  • Senior living

    Quality and safety improve when operators learn together

    On July 6th, the Nanjing Qixia Government held a training on nursing home security and quality control at ORPEA Xianlin International Center. More than 40 directors and managers from 20 facilities have attended the training.

    On July 6th, the Nanjing Qixia Government held a training on nursing home security and quality…, image 1

    First published on LinkedIn, July 11, 2018. View the original post.

  • Senior living

    A new class commits to better eldercare in China

    Who successfully graduated from the 6th edition of the PUMCH-ORPEA Training in Elderly Care! We are happy to see so many people willing to improve the elderly care service delivery in China. Thanks to the experts from PUMCH and ORPEA, and to our Nanjing staff for supporting the organization!

    Congratulations on this new batch of students, who successfully graduated from the 6th edition…, image 1

    First published on LinkedIn, April 24, 2018. View the original post.

  • Senior living

    Two years of Orpea Nanjing, built by a community

    Thanks to the support of the Nanjing government, to our partners and friends, to our hard-working and caring team, and above all thanks to our lovely residents and their family! Together, we are ORPEA China!

    Happy 2nd Anniversary, ORPEA Nanjing! Thanks to the support of the Nanjing government, to our…, image 1

    First published on LinkedIn, April 8, 2018. View the original post.

  • Senior living

    Sino-French cooperation on the Silver Economy

    Yesterday, in presence of Presidents Xi Jinping and Emmanuel Macron, a Memorandum on Sino-French Cooperation in the field of the Silver Economy was signed by the Chinese Minister of Commerce, the Director of the Chinese Committee on Aging, the French Minister of Economy and Finance, the French Minister of Foreign Affairs and the French Minister of Health and Solidarity. ORPEA is happy to contribute to the bilateral efforts to develop better elderly care in China, and will fully support, with its partners, both countries actions to make this partnership a success!

    昨日,在习近平主席和马克龙总统的共同见证下,中国商务部部长钟山、全国老龄工作委员会办公室主任黄树贤与法国经济和财政部部长勒梅尔、社会团结和卫生部部长比赞、欧洲和外交部部长勒德里昂,共同签署了中法关于在银色经济领域合作的谅解备忘录。欧葆庭非常高兴能够为两国的养老合作发展贡献力量,并将与中国合作伙伴一起实现共同目标。

    First published on LinkedIn, January 10, 2018. View the original post.

  • Senior living

    Balancing non-drug therapies, rehabilitation and medical care

    Carefully balancing non-drug therapies, rehabilitation exercises and medical care: this is the daily commitment from our multidisciplinary team!

    平衡运用非药物疗法、康复训练和医疗服务——这是我们多学科团队每日谨记的承诺!

    First published on LinkedIn, September 4, 2017. View the original post.

  • Senior living

    Eldercare creates value beyond real estate

    Speaking at Bo'ao International Forum: How are we different from, and complementary to, real estate developers ? Beyond basic accommodation, we provide a chance for all our residents to enjoy the social life they prefer, to maintain their remaining physical and cognitive capabilities and to preserve their family ties, with all the respect and dignity they deserve. This is what we value, and this is our value.

    First published on LinkedIn, August 9, 2017. View the original post.

  • Senior living

    An early milestone for internationally operated care in China

    An early film presenting the ORPEA Xianlin International Care Center in Nanjing during the development of ORPEA China.

    The Orpea Xianlin International Care Center in Nanjing, Jiangsu province, is now open! A 140-bed nursing home for elderly people, with high-end accommodation and service, and advanced nursing and care techniques

    Seen from today, the film is both a facility presentation and a record of an early phase in the development of internationally operated senior care in mainland China.

    First published on YouTube, April 4, 2016. Watch the original video. · Also shared on LinkedIn, April 4, 2016. View the original post.