Good intentions do not operate a care business. Neither do a beautiful building, a demographic forecast or a compelling brand. A senior living platform works only when hundreds of decisions about capital, design, staffing, training, technology, partnerships and culture reinforce one another every day.
That is why I see operations as the place where a promise becomes a lived experience. The goal is to standardize what must be reliable without standardizing people; to use technology to return time and attention to caregivers; and to build economics strong enough to protect quality over the long term.
I write here about what it takes to turn a concept into a durable platform, including the systems that work, the assumptions that fail and the trade-offs that cannot be solved by slogans.

Cases, systems and operating notes
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Senior living
Five recognitions for Sindora Living at Ageing Asia 2025
🌟 I won’t fake modesty: I’m very proud to share that Sindora Living 欣岳年 has been honored with five prestigious recognitions at the “Oscars of Senior Living” – the 13th Asia Pacific Eldercare Innovation Awards, held during the World Ageing Festival 2025:
🏆 Facility of the Year, for our flagship Sindora Nanjing Community – Winner 🏆 Tech Innovation of the Year, for TERESA, our comprehensive care operations platform – Winner 🥈 Senior Living Operator of the Year – Finalist 🥈 Program Innovation of the Year, for our Healthy Longevity Program – Finalist 🏅 And most meaningfully, our very own Lisa Xu, our Senior Care Manager, has received a Global Ageing Trailblazer Award – a lifetime recognition of her leadership in reimagining ageing with empathy, rigour, and vision. 🏆 👓 And congratulations to our partners at SilVR Adventures on their award for the VR-based rehabilitation device we’ve launched together in China!
🔶 At Sindora, our ambition is to reshuffle the traditional segmentation of Senior Living by building a model that empowers residents and families at every stage of the ageing journey – regardless of cognitive or physical condition.
We are proud of our philosophy “Live on your own terms" and grateful to see it recognized.
But a strong philosophy only matters if it can be translated into real–life impact: experiences that feel human, systems that work, and results that are replicable across communities, geographies, and time.
🏅To receive recognition for the tools we’ve created to strengthen our human touch, while enabling replicable quality, care consistency, and risk management, is a strong validation of our approach – and a clear signal that we’re heading in the right direction.
💛 Thanks to our passionate team, pioneering partners, and the residents and families who inspire us every day. We’re walking this journey together – with purpose, dignity, and heart.
♥️ And a warm thank you to the organizers Ageing Asia for once again hosting such a meaningful and successful event.
First published on LinkedIn, April 10, 2025. View the original post.
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Senior living
Holy Book! Raising the bar in Senior Living
Sindora Living’s Book of Standards (BoS) is more than a manual—it’s a blueprint for excellence in every aspect of senior living. Built on decades of innovation, learning, and experience from our international team, this almost-1000-page fully digitalized playbook sets the processes and guidelines that ensure every Sindora residence meets the highest standards.

From construction to daily operations, from five-star hospitality to a holistic longevity care model, the BoS is the foundation that enables us to build thriving communities, not just buildings. This is how we create real value for residents, families, teams, and investors.
And this is just the beginning. The BoS will keep evolving, driving continuous innovation to shape the future of senior living.
Proud to see this milestone come to life. Kudos to our teams and partners, brilliantly led by Thierry Costanzo 顾特睿 who made it happen!
First published on LinkedIn, February 18, 2025. View the original post.
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Senior living
They are dreamers, but they are turning their ambition into reality
3,000 professionals gathered in Riyadh for the Global Healthspan Summit, “Architecting the Future”.
💡 One key takeaway: In eldercare, we’ve been conducting holistic assessments for years—looking beyond medical and cognitive metrics to include mental well-being, social engagement, and life history. Now, with advanced research, better tools, and digitalization, we can amplify and personalize impact like never before.
🤔 But key questions remain: How much do people want to know about their longevity? How willing are they to act—and to do it consistently and in a recurring manner? And who is willing to pay for it?
🔬 While fundamental research is crucial—at Sindora Living 欣岳年, we’re honored to collaborate with experts like Brian Kennedy—delivery matters just as much. Longevity solutions need to move beyond theory and generate tangible, measurable outcomes. This is where our city-centric, connected senior living communities can make a difference. With the right infrastructure, multi-disciplinary teams, and technology, we ensure these interventions are not just effective, but also engaging, fun, socially desirable, and sustainable.
💡 There’s still much to be done, but we’re committed to being part of this transformation!
🎤 It was a privilege to exchange ideas during my two panels: 👉 The Medical and Healthcare Exchange, and 👉 Architecting the Future through Research and Innovation alongside accomplished pioneers such as David Barzilai MD PhD MBA MS DipABLM, Edie Lush, Klaus Dugi, Maddalena Adorno, Imed Gallouzi, John Piggott, Morten Scheibye-Knudsen, Tina Woods, Michael E. Wolf, MD, Ihsan Almarzooqi, Dr. Wadha AL-Muftah, Joseph Antoun, Ryan T. Hurt, MD, PhD , and Nawal Roy.
🙏 Thank you Hevolution Foundation for convening top leaders and innovators to push the conversation forward. Let’s keep making longevity science work for everyone!
First published on LinkedIn, February 7, 2025. View the original post.
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Senior living
Making senior living more human through technology
It’s not every day you share a prime-time show with Singapore’s President Tharman Shanmugaratnam, then DBS CEO Piyush Gupta, and Dan Buettner, the National Geographic researcher known for his work on longevity!
I was honored to join them on "Ageing Redefined," an event by the DBS Foundation broadcast on CNA to discuss Singapore’s readiness for an aging population.
On the panel, I shared my perspective on how technology can make senior living more human, not robotic. Technology should empower caregivers and residents, not replace the human touch.
- Supporting independence: Smart solutions enable seniors to maintain autonomy and dignity, living as fully and normally as possible for as long as possible.
- Freeing up caregivers’ time: By automating routine tasks, technology allows caregivers to focus on what matters most: spending quality time with residents and building meaningful connections.
- Personalized, proactive care: AI adapts to individual needs, detects health risks early, and helps shift care from reaction to prevention.
- Strengthening social bonds: Virtual visits and engagement tools combat isolation and foster a sense of belonging, especially for those far from loved ones.
At its best, technology doesn’t replace human care; it enhances it. By handling repetitive tasks, it keeps the focus on empathy, connection, and quality care.
At Sindora Living 欣岳年 we bring this vision to life. Through innovations like the Teresa platform, we optimize caregiving, personalize resident experiences, and create communities where seniors feel supported and valued. Teresa helps us monitor and respond to residents’ needs in real-time, ensuring proactive, human-centered, and dignified care.
Thank you to the DBS Foundation, CNA, and my distinguished co-panelists for this meaningful discussion. Together, we’re shaping a brighter, more human future for senior living in Asia.
Watch Ageing Redefined on CNA.
First published on LinkedIn, January 20, 2025. View the original post.
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Senior living
My knee surgery painfully confirmed the value of our end-to-end operations management system.
While the medical care was top-notch and the service excellent, a few aspects reminded me that sometimes, even in the best places, things can feel a bit… "old school."
Picture this: some nurses had to manually write notes on torn pieces of paper and repeatedly ask the same questions beyond what the usual standards would request. After the procedure, despite being in significant pain, it took 45 minutes of paperwork (I'm not exaggerating; the nurse was filling forms under my eyes) before I could receive the pain relief I needed. I won’t even talk about how long it took to proceed with the check-out while waiting in my wheelchair, only longing to return home.
It’s ironic because, at Sindora Living, we’ve worked tirelessly to prevent these "pain points" through our integrated operating platform: Teresa. Teresa centralizes information, streamlines communication, and ensures our staff can focus on what truly matters: service, care, and genuine human interactions. No more endless paperwork or handwritten notes on mystery scraps of paper!
Had Teresa been in place at the hospital, I might have spent less time longing for my pain meds and more time recovering comfortably. The experience reinforced my belief that what we’ve developed at Sindora is not just nice to have—it’s essential.
I’m proud to share this video explaining more about how Teresa works and how it’s transforming the way we deliver care.
Let’s continue striving for better solutions in healthcare and senior living.
Transcript
Teresa is a comprehensive digital operating system designed around three core functions: resident experience, multidisciplinary collaboration and operational management. As a single platform for operations and resident management, it accompanies each person throughout the journey at Sindora Living.
From the first interaction, specialists create a resident profile, complete contractual registration and configure an access card. Health assessments build a detailed record and support a personalized care plan developed by a multidisciplinary team. Diet, medication, daily care, rehabilitation and activities can then be planned and documented in one place.
Teresa reassesses residents regularly and shares relevant information with the multidisciplinary team for review, feedback and adjustment. Residents and families can follow health progress and manage activities through a dedicated mobile application. The aim is to make personalized service, care and lifestyle easier to coordinate without losing the human relationship.
For employees, Teresa provides a shared source of information and a collaboration platform for clinical, care and operational teams. It helps allocate staff, organize training, schedule meetings and appointments, and make timely information available to the people who need it.
The platform also supports performance management through data analysis and real-time reporting, including costs, quality indicators and operating metrics. Standard procedures, task assignment, risk-detection systems and emergency-call devices help teams respond consistently and document what happened.
From residents to service teams, and from proactive planning to emergency response, Teresa is intended to support efficient and standardized operations while keeping care personalized. The platform continues to learn and evolve with the communities that use it.
Transcript lightly edited from YouTube’s automatic captions for punctuation, names and readability. The video is the definitive record.
First published on LinkedIn, October 25, 2024. View the original post · Teresa video published on YouTube, October 13, 2024. Watch the original video
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Senior living
Healthy longevity in practice: Professor Brian Kennedy at Sindora Living
Professor Brian Kennedy explains biological age, the growing ability to measure ageing, and why sustainable changes in sleep, movement, diet and stress matter. The film introduces his work with Sindora Living to translate longevity research into practical programmes.
🎉I’m so excited about this partnership with Prof. Brian Kennedy from the National University of Singapore!
Sindora Living 欣岳年 is on a mission to introduce cutting-edge healthy longevity management programs to our residents and their families.
The useful distinction here is between longevity as a promise and longevity as an operating discipline. Measurement, behaviour change and ongoing support all have to fit into daily life if the science is to become meaningful for residents.
Transcript
Hello, I’m Brian Kennedy. I’m a professor of biochemistry and physiology at the National University of Singapore, focusing on the field of ageing. I’m also director of the NUHS Centre for Healthy Longevity. I’m very happy to be in Nanjing to initiate this collaboration with Keppel’s Sindora Living. As Sindora’s longevity-management expert, I’m excited to use my research and knowledge to help residents, younger seniors and middle-aged adults live healthier and longer lives.
There has been incredible progress in ageing research. We now understand, to a large degree, why people get old and, more importantly, which interventions may slow or even reverse aspects of ageing. We also have biomarkers that can measure how a person is ageing. The goal is to translate this research into practical strategies that benefit people by delaying, detecting, preventing or treating age-related decline and disease. I believe it will be possible to extend both lifespan and healthspan, improving quality of life in later years.
Lifestyle is very important to healthy longevity: how long you sleep, how much you exercise and what you eat all affect how long you live and remain healthy. But changing a lifestyle is difficult. People need support and sustainable plans. Sindora Living can help residents and other adults adopt changes that work for them and from which they can benefit.
At what age should you measure ageing? At any age. Chronological age is the number on your passport, but biological age reflects the rate at which you are actually ageing. Research now allows us to estimate biological age using familiar measures such as blood pressure, cholesterol, blood sugar, body-mass index and pulse-wave velocity, together with newer biological-ageing clocks. Once we understand the rate and pattern of ageing, we can design interventions to help people live healthier, longer lives.
I have worked in ageing research for more than 30 years. Personally, I focus on a healthy lifestyle: running, resistance training, a balanced diet and managing stress. I also try to preserve time for things I enjoy rather than carrying every responsibility home. Happiness and contentment matter. Combining a healthy lifestyle, carefully considered supplements and better stress management makes a longer, healthier life more likely.
Transcript lightly edited from YouTube’s automatic captions for punctuation, names and readability. The video is the definitive record.
The partnership was first shared on LinkedIn on April 1, 2024; the interview was published on YouTube on October 16, 2024. View the LinkedIn post · Watch the original video
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Senior living
Asia’s senior living tipping point has arrived
At the recent Milken Institute panel on aging, we explored the evolving landscape of senior care across Asia. I had the privilege of sharing my thoughts on how the challenges in this region go beyond culture—they are about recognizing the inevitable shifts in society due to urbanization, aging populations, consumption habits, and gender role evolution.
When I entered Asia's senior living sector 12 years ago, many were skeptical, citing cultural expectations around filial piety as a barrier. But China has proven the skeptics wrong. Just as society evolves, so does the concept of filial piety, which can take many forms. Ultimately, as lifestyles shift, change becomes inevitable. Rising property prices, declining birth rates, and the growing demand for quality care show that aging is no longer just about tradition—it's about adapting to new social realities.
🛠️ Key Takeaway: "Senior Living" is about creating holistic care and lifestyle institutions, and empowering individuals throughout their aging journey. At Sindora, we believe in creating spaces that offer more than care—places that provide dignity, support, and the ability to live a fulfilling life, regardless of one's physical or cognitive impairment.
Tech is also crucial, but not in the way you think. Forget about humanoid robots! Tech shouldn't replace human interaction; instead, it should optimize operations so that our staff can spend more time on what truly matters—caring for people.
The tipping point for senior living in Asia is here, and with it come immense opportunities for investors, caregivers, and communities to collaborate and shape the future of aging in a dignified and sustainable way.
First published on LinkedIn, September 20, 2024. View the original post. · Related: Aging in Asia: The Many Faces of Senior Living and Care — Milken Institute Asia Summit 2024.
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Senior living
Senior living can break with convention without losing rigour
📰 I had the chance to discuss the vision driving our work at Sindora Living 欣岳年 with the renowned Chinese publication Guandian. The article highlights our commitment to delivering world-class senior living experiences, blending quality care with a holistic, fun, and community-driven approach.

👉 It also reflects our ongoing efforts to break away from conventional approaches, continually finding fresh ways to enhance the well-being of our residents and their families. I am proud of the Sindora team and the remarkable progress we’ve made together, staying true to our core values while striving for excellence.
Read the full interview in Chinese on Guandian.
🀄 Thank you to everyone who has been part of this journey. Exciting times ahead!
First published on LinkedIn, September 11, 2024. View the original post.
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Senior living
Sindora ranks among China’s most influential health companies
🎉I am honored to share that Sindora Living has been ranked among the top 10 most influential health and wellness companies in China by the Guangdian Index, coinciding with this year’s Bo’ao Forum! ✨
👉What makes this recognition even more special is that Sindora is the only foreign company to have earned a spot on this prestigious list. This achievement is a reflection of our team's tireless dedication to redefining senior living in China. Their hard work and innovative approach are truly making a difference.
🙏Thank you to everyone who has supported us on this incredible journey!
First published on LinkedIn, August 15, 2024. View the original post.
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Senior living
On The Straits Times cover, discussing the city of the future
📰 Not my best profile 😂, but here I am on the cover of The Straits Times, using a Lego model of Keppelopolis, the sustainable city of the future, to explain to Singapore’s Deputy Prime Minister Mr. Heng Swee Keat how Sindora Living 欣岳年 empowers seniors of all physical and cognitive abilities.
First published on LinkedIn, June 4, 2024. View the original post.